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Contents
Services
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Key Features
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Reports
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View sub-links Infrastructure Services
View sub-links Monitoring Services
View sub-links Planning Services

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1

Reports

The most common report templates include:

Summary
  • Provides overview of ticket counts
  • Pre-defined date range selection
  • Open vs. Closed graph

Summary
Click to View Sample

 Ticket Count
  • Shows summary of ticket counts and status

Ticket Count
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 Ticket Count by Technician
  • Shows summary of ticket counts and status
 

Ticket Count by Technician
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 Ticket Count by Location
  • Shows summary of ticket counts and status

Ticket Count by Location
Click to View Sample

Averages
  • Shows average age of summary tickets



 

Technician
  • Reports sorted by Technician


Technician
Click to View Sample

Location
  • Reports sorted by Location


Location

Click to View Sample

Creation Category
  • Reports sorted by Creation Category


 

 

  Class
  • Shows summary of ticket counts and status


Class

Click to View Sample

Time & Costs
  • Reports showing costs per account



 

 
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