|
|
 Key Features
Software
Key Features
- Web-based – no installation, servers or service-packs
required
- Asset management database stores detailed information
on users, service history, location, warranty, software license
compliance and more
- Help tickets automatically created from user email
requests
- Automatic resolution confirmation emails complete the
communication link between user and technician
- Easy to use reports
- Scheduled and preventive maintenance assignments
Call Center Key Features
- Supplements the use of Help Desk software with Level
I troubleshooting
- Without fail, users get a live person to collect and
qualify their problem
- Measurable service level based on number and type of
requests, caller wait time, call length, resolution rate and more
|
|
