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With
highly trained Questeq Certified Engineers, organizations get all the
benefits of additional staff without the cost, hiring concerns and
training curve. Our attentive hands-on support, maintenance, and repair
of computers and peripherals create a positive experience for users,
leading to increased computer confidence and productivity. |
Sometimes “hands-on” help requires
another set of hands
Use our Questeq Certified Engineers on
your terms – friendly and skilled, contracted on-site IT experts for
desk-side computer support.
Urgency
As schools’ reliance on technology grows, so does the need for support.
Most desktop support requests demand immediate attention, but because
help requests vary widely in frequency and type - and because budgets
are tight - it can be tough to have the right staff readily available.
A Questeq Certified Engineer, on-call at your school, can be dispatched
to trouble spots instantly.
Skill
Schools draw on a broad base of technology skills and
education-specific experience with our Questeq Certified Engineers. We
have the already- qualified, trained and experienced staff that would
be cost-prohibitive for schools to employ.
Resolution
We resolve unexpected
problems on-the-spot and manage planned
changes according to schedule. By devoting 100% of our time on-site to
supporting your computer users, we are often able to develop user
skills while correcting problems, leading to prevention of future
problems and anticipation of future needs.
Focus
Separating desktop support from a Technology Manager’s other duties
relieves him/her of the troubleshooting that interrupts with
higher-level technology planning and implementation. Questeq puts out
the fires yet your Technology Manager remains informed with our
comprehensive reports on Desktop Services activity, allowing for
focused review and decisive actions.
