Benefits - School Administration
and Board
- Help Desk support at a fraction of the cost to handle
in-house
- Usage patterns and recurring problems are identified
- Real-time information supports technology investment
decisions
- Professional development needs become clear
- Improved communication between teachers and IT staff
Benefits - Technology Managers
Benefits - Teachers
- Immediate response to problems
- Focus remains on teaching instead of technical issues
- Continuity in communication of problem status and
resolution
- Validation of frequency and nature of problems leads
to a permanent fix
- Increased independence through support and
instruction
- Friendly interaction with technicians who are focused
exclusively on Help Desk support
